8x8 2008 Annual Report Download - page 7

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through to an existing subscriber line. We offer virtual numbers in all of our U.S. rate centers, as well as certain areas of the
United Kingdom, France, the Netherlands, Norway, Sweden, Finland, Italy, Ireland and Denmark. We also are offering video
over IP service using the Packet8 Tango or DV326 videophone products which includes all of the voice service plans and
features described above plus unlimited video calls to any other Packet8 videophone subscriber anywhere in the world.
Packet8 Virtual Office Business Telephone Service
Our first Packet8 Virtual Office business telephone service was launched in March 2004 and is targeted at the small and
medium-sized business market. Packet8 Virtual Office is an easy-to-use alternative to traditional PBX systems or Centrex
class services from legacy telecommunications providers that offers features and services neither can provide. Packet8 Virtual
Office allows users with a high-speed Internet connection anywhere in the world to be part of a virtual PBX that includes
automated attendants to assist callers, conference bridges, extension-to-extension dialing and ring groups, in addition to a rich
variety of other business class PBX features normally found on dedicated PBX equipment. Packet8 Virtual Office extensions
do not require dedicated communications infrastructure. The service is received through an office’ s existing Internet
connection, thus eliminating the need for additional phone lines or digital subscriber lines for extensions, in contrast to
traditional Centrex or PBX products. The service is provided by 8x8 software that runs on computing platforms located in our
data centers.
Packet8 Virtual Office subscribers have the ability to choose any phone number available to Packet8 subscribers regardless of a
user's geographic location. Subscribers also can port numbers, including toll-free numbers, from other service providers at no
additional cost. Each extension in the virtual PBX can be located anywhere in the world with high-speed Internet access.
Packet8 Virtual Office extension-to-extension calls and transfers are accomplished over the Internet, anywhere in the world,
free of extra charges to third party telecommunications carriers. Packet8 Virtual Office offers the following essential services
for small and medium-sized businesses:
• Auto-attendant providing dial by extension, name or group;
• Unlimited calling to the US, Canada, eight additional countries and other Packet8 subscribers, as well as low
international rates;
• Unlimited Packet8 extension-to-extension dialing anywhere in the world;
• Direct Inward Dial (DID) phone number with any desired area code for each extension;
• Conference bridge, 3-way conferencing, music on hold, call park/pick-up, call transfer, hunt groups, and do not
disturb;
• Business-class voice mail including email alerts and direct transfer to mailbox;
• Call waiting / Caller-ID;
• Distinctive tone ringing, and
• Optional receptionist console application offering:
o Multiple call viewing and handling;
o Direct transfer to extension's voicemail;
o Supervised transfers, and
o View of extension status
As of March 31, 2008, each Packet8 Virtual Office customer subscribed to an average of between seven and eight of our
business services.