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2005 Annual Report United States Postal Service | 7
That’s the vision of your Postal Service. That’s our plan.
And it’s backed by the performance and customer focus of
700,000 men and women serving you in every community
from coast to coast.
Over three years ago, we set out to transform the Postal
Service. In a changing and ever-more-competitive com-
munications market, the Postal Service had to change,
too. We had to become more efficient than ever. We had
to make sure our products and services offered the best
value possible for our customers. And performance had to
become the watchword for everyone in the organization.
The results are in. Our efforts kept productivity on an
upward path. We’ve delivered on our promise to reduce
costs. We’ve wiped out our debt. We’re delivering fifty per-
cent more mail to 32 million more homes and businesses
than we did 20 years ago — and we’re doing it at 1985
staffing levels. We’ve introduced new products, services
and features that meet the needs of our customers. We’ve
expanded access — making it easier than ever to do
business with the Postal Service. We’ve pushed service to
record levels. And that’s reflected in record customer satis-
faction scores. Add it all together, and mail offers the value
our customers are looking for. That’s resulted in revenue
growth and increasing mail volumes.
Looking ahead, our plan is to intensify our efforts. We
know what works. The same strategies that delivered
today’s success are at the core of our new Strategic
Transformation Plan that will guide us over the next five
years. It is our blueprint for the future, to help us antici-
pate and respond to changing customer needs, market
requirements and technological developments.
We will continue to reduce costs by improving efficiency
in all our operational and business practices. We will bring
the value of our service to even higher levels. We will use
the best technology to make the mail a rich source of
information, both for our customers and our managers.
We will continue to promote growth by creating more value
for every customer. And we will achieve these goals with a
fully engaged workforce that understands customer needs
and meets customer expectations.
It’s all about being the best — the best value in the
marketplace, the largest, best run communications and
delivery service in the world, and, for our employees, the
best place to work.
That’s our vision. And the entire organization is focused
on achieving it.
It’s about being the best
The United States Postal Service will
continue to reduce costs by improving
efficiency in all our operational and
business practices. We will bring the
value of our service to even higher levels.