Progress Energy 2004 Annual Report Download - page 11

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Recognizing the opportunity to make a lasting impression. A strategy is nothing without execution. That’s
where thousands of Progress Energy employees come in, turning our long-term focus into action today. We
know that what happens on any given day is part of a much bigger story, and a chance to have a lasting
impact on the customers we serve and the value we deliver.
There’s no greater testament to this focus – our determination to stay the course – than the unprecedented
hurricane season of 2004, which brought our territories four major hurricanes in six weeks. Progress Energy
employees responded with creativity and extraordinary collaboration to restore service to our customers
quickly and safely each time. We know that it’s often during short-lived circumstances that our customers form
their most lasting opinions of us. So we don’t take for granted the opportunity to boost customer satisfaction
and loyalty.
Behind the scenes, our 38 plants operate seamlessly day in and day out, with the capacity to produce
more than 24,000 megawatts of power for our nearly 3 million customers. Performance at our plants remains a
top priority, and in response, our employees are delivering on their goals. In fact, our nuclear and fossil fleets
continue to rank among the best in the nation in the areas of cost, production, reliability and safety.
No doubt, our standards of operational excellence are high. But it’s these standards that set us apart in
extraordinary circumstances and ordinary ones. And by steadily achieving our goals, we’ll continue to deliver
performance to our customers and our shareholders alike.
focus sound strategy steady execution economic development community initiatives vision
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