Paychex 2016 Annual Report Download - page 15

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2016 ANNUAL REPORT
I 13
It’s Flexible
By now you’ve heard about the millennial
generation. How they’re digital natives who
grew up with the internet, mobile devices, and
social media. How they believe technology can
help them be more effective at work. How many
prefer to communicate electronically rather than
face-to-face or by phone.6 With millennials climbing
the corporate ladder and starting businesses of
their own, we’re creating new product and service
offerings that fit the way they want to connect with
us. And more so than other generations, that’s
online. So while we continue to offer a dedicated
specialist for those who want high-touch service,
we’re creating options for others who prefer to
manage their HR, payroll, and benefits online, and
call, email, or IM a client service specialist in our
24/7 service center only when they need support.
However a client wants to connect with Paychex,
they can.
It’s Here
The connections that drive businesses have never been
stronger, and they’re getting stronger every day. But while we
helped move the HR, payroll, and benefits industry to where
it is today, our eyes are on the future. Innovation is at the very
core of our company, and we have the brightest, most visionary
minds in the industry creating new ways for businesses to be
more efficient. More flexible. More compliant. More connected.
exceptional service
1 GlobalWorkplaceAnalytics.com. (2016, January). Latest Telecommuting Statistics.
http://globalworkplaceanalytics.com/telecommuting-statistics.
2 Adapted from The 15 New Rules For Cracking The SMB Market, a February 2016 Forrester
Report.
3 Pew Research Center. (2015, April). The Smartphone Difference.
http://www.pewinternet.org/2015/04/01/us-smartphone-use-in-2015/.
4 CTIA - The Wireless Association®. (2013). Workplace Technology. http://ctia.it/10Yb2Tc.
5 RightScale 2016 State of the Cloud Report. © 2016 RightScale, Inc. This work is licensed
under a Creative Commons Attribution 4.0 International License. http://www.rightscale.com/
blog/cloud-industry-insights/cloud-computing-trends-2016-state-cloud-survey.
6 PricewaterhouseCoopers. (2011). Millennials at Work: Reshaping the Workplace.
https://www.pwc.com/gx/en/managing-tomorrows-people/future-of-work/assets/reshaping-the-
workplace.pdf.