Lockheed Martin 1998 Annual Report Download - page 8

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MISSIONSUCCESS
LEADERSHIP THROUGH
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MISSION SUCCESS IS OUR COMMITMENT
TO TOTAL CUSTOMER SATISFACTION.
Over the past four
years, we at Lockheed
Martin have measured our
performance by Mission
Success. The shorthand
definition of Mission
Success is simple—
attaining total customer
satisfaction and meeting
all our commitments.
Mission Success also
is the standard by which
we measure the performance of every aircraft
we fly, every spacecraft we launch, every
system we integrate, every service we provide.
In essence, when our products and services
work as promised to the customer, we have
earned the right to call it Mission Success.
Last year, Lockheed Martin achieved a
97 percent Mission Success record based
on approximately 900 measurable events.
In 1998, some of our Mission Success
highlights included successfully executing
an ambitious F-22
flight test schedule,
and launching the
Space Shuttle Super
Lightweight Tank. Not
all Mission Success
events are related to
things that fly. As a
Mission Success, we
recognize deliveries,
qualification tests or
sea trials of multiple
AEGIS shipboard weapon systems. In addi-
tion, five of our companies are at a Software
Engineering Institute (SEI) Level 4 rating,
and two of our companies have achieved
Level 5, placing them among a select group
of companies to attain this high level of soft-
ware engineering expertise.
At Lockheed Martin, Mission Success
is a way of thinking strategically as well as
doing business on a day-to-day basis with
a disciplined focus on the customer.
Above: It was Mission Success for five Space Shuttle missions launched by our United Space Alliance
joint venture last year. Lockheed Martin also builds the Shuttle’s External Tank.
Right: Lockheed Martin is producing the Close Combat Tactical Trainer simulator system for the U.S. Army.
With this system soldiers can train in real time on a highly interactive virtual battlefield.
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