Garmin 2001 Annual Report Download - page 16

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Our commitment to quality
As a leader in the design, manufacturing and distribution of GPS-enabled
navigation and communication equipment, Garmin holds to some stringent
quality measures. Our Olathe, Kansas and Shijr, Taiwan factories are continually
monitored by our internal quality assurance organization and periodically
reviewed by International Organization for Standardization (ISO) auditors
to confirm compliance with ISO requirements. In addition, FAA specialists
regularly review our Olathe operation to verify compliance with Federal
Aviation Regulations.
Garmin is committed to continuous improvement of its quality system. In 2001,
we achieved QS 9000 certification for our Taiwan operation. Our efforts to
expand into new product categories and work with OEM partners motivated
us to seek and achieve QS 9000 certification, an internationally recognized
automotive quality management certification and quality assurance endorse-
ment. QS 9000 is based on continuous improvement, preventing defects and
reducing variation and waste. This standard is a prerequisite for consideration
as a supplier to certain car manufacturers. Achieving this certification is an
important step in moving our quality system to a higher level and preparing
Garmin to supply directly to automobile and motorcycle OEMs.
The service side is an important part of Garmin’s emphasis on a quality
experience. We want to ensure that our customers worldwide get the support
they need, when they need it. A significant effort toward that end resulted
in the development of a worldwide aviation service directory. This tool helps
customers locate Garmin-authorized aviation service centers anywhere in the
world. With strategically positioned parts inventories and qualified repair
technicians in key locations, Garmin can offer 24-hour Aircraft On Ground
(AOG) service around the globe.
BM W Motorcycles Navigator
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