FairPoint Communications 2007 Annual Report Download - page 11
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Table of Contents
The following chart identifies the number of access line equivalents in each of our 18 states as of December 31, 2007:
Maine 65,947
Florida 54,919
New York 51,652
Washington 46,788
Ohio 14,928
Missouri 14,783
Virginia 8,538
Vermont 8,025
Kansas 7,287
Illinois 7,256
Idaho 6,884
Pennsylvania 6,515
Oklahoma 4,289
Colorado 3,899
Other States(1) 4,067
Total: 305,777
(1) Includes Massachusetts, New Hampshire, Georgia and Alabama.
Our marketing approach emphasizes customer-oriented sales, marketing and service. We believe most communications companies
devote their resources and attention primarily toward customers in more densely populated markets. To the extent we experience
competition for any of our services, we seek to differentiate ourselves from the competitors providing such services by providing a
superior level of service to each of our customers.
Each of our local exchange companies has a long history in the communities it serves. It is our policy to maintain and enhance the
strong identity and reputation that each rural local exchange carrier enjoys in its markets, as we believe this is a significant competitive
advantage. As we market new services, we will seek to continue to utilize our identity in order to attain higher recognition with potential
customers.
In addition, our strategy is to enhance our communications services by offering comprehensive bundling of services and deploying
new technologies to build upon the strong reputation we enjoy in our markets and to further promote rural economic development in the
rural communities we serve.
Many of the companies acquired by us traditionally have not devoted a substantial amount of their operating budget to sales and
marketing activities. After acquiring such rural local exchange carriers, we typically change this practice to provide additional support for
existing products and services as well as to support the introduction of new services. As of December 31, 2007, we had 244 employees
engaged in sales, marketing and customer service.
Our approach to billing and operational support systems focuses on implementing best-of-class applications that allow consistent
communication and coordination throughout our entire organization. Our objective is to improve profitability by reducing individual
company costs through the sharing of best practices, centralization or standardization of functions and processes, and deployment of
technologies and systems that
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