Emerson 2013 Annual Report Download - page 15

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Improving Speed
and Service
Growth and globalization often result in
increased complexity and operational
challenges. Network Power experienced
this firsthand in Europe, as acquisition
integration contributed to extending
lead times and additional supply chain
complexity with a major uninterruptible
power supply platform. To address this
challenge, a Perfect Execution team was
tasked to understand all dimensions of
the supply chain and the customers’
inventory needs.
The team exceeded expectations by
redesigning a supply chain that included
assembly, customization and testing
on two continents and three countries,
restructuring the product offering
to better meet end-user needs and
rethinking customer communications.
This allowed Network Power to slash
lead times in half and dramatically
improve customer satisfaction. A fresh
perspective and openness to change
applied through Perfect Execution
demonstrated our commitment to
continuously improve our practices to
better serve customers.
Emerson > 2013 Annual Report 13