Charles Schwab 2012 Annual Report Download - page 10

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8
Hear Tim and Anne share their story
at AboutSchwab.com
At the center of the Garcia household sits a well-worn
kitchen table where Tim, Anne, and their son Rex start
and end their days in Highland Park, an idyllic bedroom
community just north of Chicago. It’s where they drink
their coffee, take their meals, and work on a variety of
projects on the weekends. It’s also where they make their
most important decisions. “We talk about everything at
this table,” Tim says.
Whether it’s about mutual funds or brokerage accounts,
the Garcia family engages in an open conversation
about their nancial goals. This conversation is a natural
extension of their long-term ongoing relationship with
Schwab. “I went there when I was 30,” Tim says, “looking
for a best-t culture, somewhere to roll over a 401(k).
They were approachable; they were honest. In my 40s,
I was looking for better research tools. They offered that
and started me on my nancial planning. As I passed into
my 50s, my needs changed again.”
At every stage, Schwab has met the Garcias’ changing
needs: “We wanted to move from a 30-year mortgage to
a 15-year mortgage. Our Schwab consultant directed us
to Quicken® Loans®, and the process was just brilliant.”
The Garcias were able to apply online, conduct follow-up
conversations with Quicken® over the phone, and close
within 45 days. “We closed at the comfort of our kitchen
table on a weeknight at 7 o’clock.”
Renancing their home is just one example of why the
Garcias chose to plan their future with Schwab. Tim
puts it in simpler terms. “You sit across the dining room
table at night and you know it’s your responsibility to
ensure that everyone’s safe and sound. I feel that way
with Schwab.”
TIM GARCIA AND ANNE HADDAD
“Schwab is almost like that extra
guest at the table because they
want you to be safe and sound.
They’ll listen to you.”