Aviva 2005 Annual Report Download - page 15

Diversity
Our diversity vision is, “Diversity is about everyone.
We believe in a working culture that respects,
celebrates and harnesses our differences to the benefit
of customers, employees, shareholders, business
partners and the wider community. Our competitive
advantage depends on business teams that include
people with different backgrounds, experiences
and perspectives, who feel valued for the positive
contribution they can make to Aviva’s success”.
During 2005, we achieved the gold award for
progress in providing an inclusive environment for
women from Opportunity Now. We were one of only
12 FTSE 100 companies to be included in Stonewall’s
Corporate Equality index, moving from 71st to 39th
in the index during 2005, and achieved a bronze
award for efforts in creating a racially inclusive
workforce from Race for Opportunity.
25
Countries in which we
have employees
>41,000
Employees surveyed during 2005
The changing face of Aviva plc
Our worldwide workforce is made up of people from diverse cultural backgrounds.
Developing a flexible and adaptable workforce is a key element in our determination
to meet the changing needs of our business.
Listening to our employees
In 2005, we introduced our first global employee opinion survey to enable us to compare
and contrast employee engagement between businesses worldwide. Over 41,000 employees
have now participated and the results will enable us to identify and share good practice
across the group. 2006 will see the first complete coverage.
Developing future leaders
We seek to identify and nurture our talented people. Our annual “organisation and
development review” enables us to review talent on a consistent basis worldwide.
This process is complemented by the Aviva Leadership Academy which provides
international development opportunities for our future leaders.
Overview
Aviva plc 2005
Making a difference
In Morley, a programme has been introduced to
help non-investment employees to understand better,
think proactively about and anticipate industry issues.
In our corporate office, staff have a quarterly
opportunity to nominate a colleague or a team
who have exemplified one or more of the Aviva
values. Providing the tools to help employees make
a difference and measuring progress is very important.
Financial reward schemes now recognise those
employees who really make a positive difference
to our customers’ experiences.
Leadership and care
In Norwich Union Insurance (NUI), our “leadership
and care” programme exemplifies the links we
make between our customers and our employees.
The programme continues to work towards the goal
of maximising engagement and performance of all
employees and putting the customer at the heart
of decision making. In 2005, 82% of NUI employees
considered themselves to be “passionate about
delivering a great customer experiences”, up 8%
on the beginning of 2004. This successful programme
is being adopted by other business units worldwide.
Employees
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