American Family 2011 Annual Report Download - page 8

AMERICAN FAMILY INSURANCE | 2011 ANNUAL REPORT
Customer Eva Eck’s dream is her family. She’ll do anything she can to protect it – even risking her own life.
Eva purchased an American Family homeowners policy from her agent, Stacey Phillips, to help protect her
modest home in Joplin that she shared with her grandson, Logan, his wife, Angela, and great granddaughter,
Aubrey, 2. American Family also insured the rental home she owned next door. She was ready in case the
unexpected happened.
And it did on May 22.
“It sounded just like a train,” Eva says of the tornado that would forever alter her life and the lives of other
Joplin residents. As the house violently shook in the 205-mph winds, Eva instinctively threw herself over
Aubrey to protect her. In a matter of seconds, the home Eva lived in for more than 30 years collapsed
around them. Eva saved Aubrey’s life.
The tornado destroyed not only Eva’s home, but also her car and the rental home. Immediately, Eva knew
exactly where to turn. “I’ve got my family here to help me,” says Eva. “And the next day, I had my insurance
company to depend on.”
In relatively short order, Eva received checks covering her home, car and rental property. She was thankful
she chose American Family as the one company to meet her various insurance needs.
Eva kept her family in mind when she purchased an existing home and is back to living her dream.
“They mean a lot to me. They’re always there for me,” Eva says of her family.
And she’s always there for them.
A NEW BEGINNING
FOR THREE GENERATIONS
FAMILY