Amazon.com 2003 Annual Report Download - page 23

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The Internet as a Medium for Commerce Is Uncertain
Consumer use of the Internet as a medium for commerce is a recent phenomenon and is subject to a high
level of uncertainty. While the number of Internet users has been rising, the Internet infrastructure may not
expand fast enough to meet the increased levels of demand. If use of the Internet as a medium for commerce does
not continue to grow or grows at a slower rate than we anticipate, our sales would be lower than expected and our
business would be harmed.
We Could Be Liable for Unlawful or Fraudulent Activities by Users of Our Merchants@, Marketplace,
Merchant.com, and Certain Other Programs
We may be unable to prevent users of our Merchants@, Marketplace, Merchant.com, and certain other
programs from selling unlawful goods, or from selling goods in an unlawful manner. We may face civil or
criminal liability for unlawful and fraudulent activities by our users under U.S. laws and the laws and regulations
of other countries. In addition, if we are unsuccessful in preventing our users from providing content that is either
illegal or that violates the proprietary rights of others, it may result in liability to us. Any costs we incur as a
result of liability relating to the sale of unlawful goods, the unlawful sale of goods, the fraudulent receipt of
goods, or the fraudulent collection of payments could harm our business. In running our Merchants@,
Marketplace, Merchant.com, and other programs, we rely on sellers to make accurate representations and provide
reliable delivery, and on buyers to pay the agreed purchase price. To the extent we expand our guarantee
program, this may create additional liability for us.
Executive Officers and Directors
The following tables set forth certain information regarding our Executive Officers and Directors as of
February 18, 2004:
Executive Officers
Name Age Position
Jeffrey P. Bezos .............. 40 President, Chief Executive Officer, and Chairman of the Board
Richard L. Dalzell ............. 46 SeniorVicePresident, Worldwide Architecture and Platform
Software, and Chief Information Officer
Jason Kilar .................. 32 SeniorVicePresident, Worldwide Application Software
MarkS.Peek................. 46 VicePresident and Chief Accounting Officer
Diego Piacentini .............. 43 SeniorVicePresident, Worldwide Retail and Marketing
Thomas J. Szkutak ............ 43 SeniorVicePresident and Chief Financial Officer
Jeffrey A. Wilke .............. 37 SeniorVicePresident, Worldwide Operations and Customer Service
L. Michelle Wilson ............ 41 SeniorVicePresident, General Counsel, and Secretary
Jeffrey P. Bezos. Mr. Bezos has been Chairman of the Board of Amazon.com since founding it in 1994
and Chief Executive Officer since May 1996. Mr. Bezos served as President from founding until June 1999 and
again from October 2000 to the present.
Richard L. Dalzell. Mr. Dalzell has served as Senior Vice President, Worldwide Architecture and
Platform Software, and Chief Information Officer since November 2001. From October 2000 until November
2001, Mr. Dalzell was Senior Vice President and Chief Information Officer and prior to that, from joining
Amazon.com in August 1997 until October 2000, he was Vice President and Chief Information Officer.
Jason Kilar. Mr. Kilar has served as Senior Vice President, Worldwide Application Software, since May
2003. From February 2002 to May 2003, he served as Vice President, Worldwide Application Software. From
October 2001 until February 2002, he served as Vice President, Marketplace, and from February 2001 until
October 2001, he served as Vice President, Books, Music, and Video & DVD. Mr. Kilar joined Amazon.com in
May, 1997 as a Product Manager.
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