APS 2009 Annual Report Download - page 13

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ELEcTRIc OUTAgES PER APS cUSTOmER
2001
2005
2009
1.61
1.15
0.89
THIS COMMITMENT TO OUTSTANDING SERVICE ROUTINELY RESULTS IN OPERATIONAL
PERFORMANCE THAT RANkS WITHIN THE TOP qUARTILE OF OUR INDUSTRY. IN 2009,
APS SET A COMPANY RECORD FOR ELECTRIC RELIABILITY BY kEEPING POWER AVAILABLE
99.99 PERCENT OF THE TIME.
OUR EMPLOYEES
HAVE EARNED A
NATIONAL REPUTATION
FOR EXCELLENCE IN
OPERATIONS AND
CUSTOMER SERVICE.
T R U S T E D P E R F O R M A N C E
P.11