ADP 2012 Annual Report Download - page 6

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ADP provides payroll services that include the preparation of client employee paychecks, electronic direct deposits,
and stored value payroll
cards, along with employee pay statements, supporting journals, summaries, and management reports. ADP also supplies the quarterly and
annual social security, Medicare,
and federal, state and local income tax withholding reports required to be filed by employers. ADP enables its
largest clients to interface their major enterprise resource planning (ERP) applications with ADP’s outsourced payroll services. For those
companies that choose to process payroll in-house, ADP delivers stand-
alone services such as payroll tax filing, check printing and distribution,
year
-end tax statements ( i.e. , Form W-2), and wage garnishment services. Other stand-alone services delivered by ADP include Retirement
Services, Talent Solutions, Benefit Services, and Time and Labor Management Services. In addition, our ADP Mobile Solutions application
gives our clients’ employees access to their vital HR, payroll, time, and benefits information via multiple smartphone platforms.
In order to address the growing business process outsourcing (BPO) market for clients seeking human resource information systems and
benefit outsourcing solutions, ADP offers its integrated comprehensive outsourcing services (COS) solution that allows larger clients to
outsource to ADP their HR, payroll, payroll administration, employee service center, benefits administration, and time and labor management
functions. In fiscal 2012, ADP broadened its BPO offerings with the addition of recruitment process outsourcing services for large clients. For
mid-sized clients, ADP Workforce Now
®
Comprehensive Services provides integrated tools and technology to support payroll, a full-featured
benefits administration solution, HR services and administration needs from recruitment to retirement. ADP also offers ADP Resource
®
, an
integrated, flexible HR and payroll service offering for smaller clients that provides a menu of optional services, such as 401(k), FSA, and a
comprehensive Pay-by-Pay
®
workers’ compensation payment program.
ADP’s Added Value Services division includes the following businesses: Compliance and Payment Solutions (CAPS) (formerly known as
Tax and Financial Services), Insurance Services, and Tax Credit Services. These businesses primarily support SBS, Major Account Services
and/or National Account Services, and their services are sold through those businesses, as well as by dedicated sales teams and via marketing
arrangements with alliance partners.
1
CAPS offers a host of full outsourcing services, including payroll tax, garnishment processing, payment processing, unemployment
compensation management, and sales and use tax filing. CAPS also offers wage verification services through a resale arrangement with
a third party. In addition, CAPS offers software-as-a-service solutions including sales, use, and value-added tax calculation processing
and automated accounts payable processing. As part of CAPS’ payroll tax services, CAPS collects and processes federal, state, and
local payroll taxes on behalf of, and from, ADP clients and remits these taxes to the appropriate taxing authorities. This business
provides an electronic interface between ADP clients and over 7,000 federal, state, and local tax agencies in the United States, from the
Internal Revenue Service to local governments. In fiscal 2012, CAPS in the United States processed and delivered approximately 48
million employee year-end tax statements and over 40 million employer payroll tax returns and deposits, and moved $1.3 trillion in
client funds to taxing authorities and its clients’ employees via electronic transfer, direct deposit, and ADPCheck
TM
. CAPS is also
responsible for the efficient movement of information and funds from clients to third parties through service offerings such as new hire
reporting, payroll check (ADPCheck), full service direct deposit (FSDD), and stored value payroll card (ALINE Card by ADP
SM
).
1
Insurance Services provides a comprehensive Pay-by-Pay workers’ compensation payment program and, through Automatic Data
Processing Insurance Agency, Inc., offers workers compensation and group health insurance to small and mid-sized clients through a
variety of insurance carriers.
4