ADP 2002 Annual Report Download - page 13

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problems with a dealership’s network.
Enterprise VPN links a dealership or
telecommuter locations with a corpo-
rate network.
This year, we also demonstrated our
next-generation dealer management
product at the National Auto Dealers
Association annual conference. Based
upon overwhelming positive feedback,
we plan to bring major elements of
this product to market in fiscal ’03.
Claims Services expanded
and Web-enabled its existing
product suite and introduced
new products, offering
improved system and work-
flow efficiencies to the prop-
erty and casualty insurance,
auto collision repair, and auto
parts recycling industries.
Claims Connectivity ServicesSM
is our Internet-based claims
management and workflow
platform that efficiently connects all
parties in the automotive claims
cycle, accelerating the review and
settlement process.
CenseoTM provides an integrated bill
review solution for the auto casualty
and workers’ compensation markets.
It is deployable at the client-site via
the Web; on an ASP basis; or as part
of ADP’s traditional outsourcing service.
Our commitment
In each of our businesses, ADP remains
committed to product leadership.
Our long-term objective is to consis-
tently combine innovative ideas with
proven technologies to deliver prod-
ucts – effective business solutions –
that our clients can use to improve
their operations.
11
ADP’s client satisfaction scores
increased this year – many to
record levels.
As an ADP ASP client with 23 stores
around the country, we can grow and
change without ever worrying about how
and when we need to upgrade hardware
or systems. ASP lets us focus on the most
important aspects of running a dealership –
selling vehicles, delivering service, and
keeping in touch with our customers.
Ernest Hodge, Co-CEO
March/Hodge Automotive Group
ADP handles 60% of
the automated auto
damage claims processing
in major markets worldwide.
60%
Share of
Automated
Claims
ADP provides quality products and
professional services which help us meet
our service commitment to our customers.
Steven P. Larsen, Vice President Claims
Allied Insurance