8x8 2006 Annual Report Download - page 8

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5
PACKET8 VIRTUAL OFFICE BUSINESS TELEPHONE SERVICE
Our Packet8 Virtual Office business class telephone service was launched in March 2004 and is targeted at the small
and medium-sized business market. Packet8 Virtual Office is an easy-to-use alternative to traditional PBX systems
or Centrex class services from legacy telecommunications providers, and provides features and services that neither
can provide. Packet8 Virtual Office allows users with a high-speed Internet connection anywhere in the world to be
part of a virtual PBX that includes automated attendants to assist callers, conference bridges, extension-to-extension
dialing and ring groups, in addition to a rich variety of other business class PBX features normally found on
dedicated PBX equipment.
Packet8 Virtual Office subscribers have the ability to choose any phone number available to Packet8 subscribers or
regardless of a user's geographic location. Subscribers can also port numbers, including toll-free numbers, from
other service providers. Each extension in the virtual PBX can be located anywhere in the world where there is
access to the Internet. Packet8 Virtual Office extension-to-extension calls and transfers are accomplished over the
Internet, anywhere in the world, free of extra charges to third party telecommunications carriers. Packet8 Virtual
Office offers the services small and medium-sized businesses need most, including:
• Auto-attendant providing dial by extension, name or by group;
• Unlimited calling to the US, Canada and other Packet8 subscribers, as well as low international rates;
• Unlimited Packet8 extension-to-extension dialing anywhere in the world;
• Direct Inward Dial (DID) phone number with any desired area code for each extension;
• Conference bridge, 3-Way conferencing, music on hold, call park/pick-up, call transfer, hunt groups,
and do not disturb;
• Business-class voice mail including email alerts, and direct transfer to mailbox;
• Call waiting / Caller-ID;
• Distinctive ringing; and
• Optional receptionist console application offering:
o Multiple call viewing and handling;
o Direct transfer to extension's voicemail;
o Supervised transfers; and
o View of extension status.
Packet8 Virtual Office extensions can be provisioned without requiring dedicated communications infrastructure to
be installed in an office or remote location. The service is installed and runs over an office’s existing Internet
connection, so no dedicated phone lines or digital subscriber lines (like a T1) need to be installed, as is the case with
traditional Centrex or PBX products. As of March 31, 2006, Packet8 Virtual Office represented approximately
17% of our lines in service.
WHOLESALE VOICE AND VIDEO SERVICES
Our wholesale voice and video services include a complete suite of VoIP platforms with a Session Initiation
Protocol, or SIP, IP switching infrastructure at its core, and voice, video and wireless endpoint devices to form a
complete, end-to-end solution. Our technology delivers differentiating features for residential, business and video
value-added services with co-branding and private branding options available to enable our partners to offer a